Unified Communications from Cisco combines all forms of business communications into a single, unified system that provides powerful new ways to collaborate. Cisco Unified Communications gives companies the ability to:
- Collaborate across any workspace: Advanced collaboration tools make it possible to create high quality, secure, adaptive workspaces throughout your organisation. When co-workers, partners, vendors and clients can work in partnership more effectively, organisations can quickly adapt to market changes and build competitive advantage.
- Accelerate decision making: Sophisticated unified communications capabilities such as presence, instant messaging and rich media services help ensure that information reaches the right person right away. This dramatically improves end-user and enterprise productivity.
- Innovate across the value chain: Embedding unified communications capabilities into business applications, allows organisations to transform business processes and enjoy new levels of customer satisfaction and innovation.
- Integrate with other industry-leading applications: Cisco Unified Communications is open. It integrates with other industry-leading applications and a wide variety of endpoints, so workers can collaborate in real time using their choice of tools and applications.
Voice over IP (VoIP), IP telephony, multimedia conferencing, communications applications and intelligent networks provide significant cost savings and productivity benefits.
A Complete Unified Communications Solution
Cisco Unified Communications Solutions include network-powered solutions for:
- IP telephony: Cisco IP Telephony allows companies to realise the benefits of Voice over IP (VoIP) technology with a suite of media control and IP phone solutions.
- Rich media conferencing: Cisco Unified MeetingPlace provides a complete multimedia conferencing solution for meetings, training sessions and presentations.
- Unified messaging: Cisco Unified Messaging integrates all types of messages so they can be easily accessed from a single user interface regardless of location or device.
- Unified communications clients: Cisco Unified Personal Communicator offers voice, video, instant messaging, conferencing and presence information through a single application on a PC or Mac.
- Mobility solutions: Cisco Mobile Solutions for Unified Communications combine the convenience, flexibility, and reach of mobile communications with the benefits of Cisco Unified Communications, making it possible for people to communicate the way they want, whether at home, at work, or on the road.
- Collaborative work spaces: WebEx and Cisco TelePresence bring people together in a way that's never been done before while reducing travel expenses and carbon footprint.
- Contact center: Cisco Unified Contact Center solutions integrate databases and workflow applications with advanced contact center applications, making it possible to create a virtual contact center where clients can be matched to the most appropriate agents.