Hosted IP Telephony (VoIP) provides businesses with a network based communications service, providing a comprehensive range of hosted telephony features for a monthly user fee. The monthly fee includes all maintenance and support costs, giving you superior service at an all inclusive price. 

The Hosted VoIP proposition delivers a converged voice service using voice over IP, eliminating the need to make significant capital investments in a PBX or IP-PBX. Businesses can gain access to a wide range of Centrex/PBX features, so those organizations that have been used to using TDM-based PBX and Centrex features can now have the same features without the cost and complexity of purchasing equipment.

Key customer benefits

• Lower costs With a hosted solution, organizations can gain access to advanced IP based applications without needing to make a capital investment, and ongoing management and maintenance overheads are lower
• Security Hosted VoIP can provide VPN services, thereby delivering secure, remote access over public IP networks, ensuring that communication remains as secure and safe as if it were on a private network
• Access to advanced features Interactive Hosted VoIP service uses advanced telephony features to deliver functionality equivalent to the traditional corporate PBX: this enables smaller companies for the first time to cost-effectively gain access to a wide range of functionality.  These include conferencing, collaboration, incoming call management, home workers etc, enabling your business to operate more efficiently
• Increased productivity Hosted VoIP can be enhanced by multimedia applications, to improve staff productivity, make collaboration more effective and support advanced contact centre functionality
• Step by step migration With Hosted VoIP services, customers can continue to use their existing PBX equipment and use Hosted VoIP for providing additional capacity at HQ or remote sites. The existing PBX is connected via a SIP Trunk, which offers a single dial plan between “old” PBX users and new Hosted VoIP users, providing easy and seamless integration.
• Reliability All elements of Interactive Hosted VoIP services platform are designed to achieve 99.999% availability – “carrier grade” as opposed to the “best endeavours” approach of other IP services, so customers can be confident of receiving a high availability service supported by a single SLA.
• Flexibility You choose the functions you want and pay only for those. You get access to new technology and large company features at a fraction of the cost. Request only what your company needs now and just order more when or if you need it. No more equipment obsolescence and depreciation!